Access to and use of the website is subject to the below Terms and all applicable laws. Your use of this site indicates your acceptance and agreement of our terms and conditions as stated below. Do not use the site if you do not agree to be bound by these terms. We reserve the right to change these terms, without notice, so please check them from time to time as your continued use of the website signifies your acceptance thereof.
The content contained on the site may be used by you for your own personal, non-commercial information purposes only. In using the site you agree not to infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the site and you shall indemnify KWH Agencies (Pty) Ltd for any damage caused by any such act attributable to you. You will be responsible if you use this website in breach of these Terms and will reimburse KWH Agencies (Pty) Ltd for any loss that you cause to us as a result of your misuse.
If any provision of this Agreement is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining terms. This Agreement constitutes the whole agreement between the parties relating to the subject matter hereof and is governed by the laws of the Republic of South Africa.
At the option of KWH Agencies (Pty) Ltd, any dispute arising out of the Agreement may be brought in any Magistrates’ Court of competent jurisdiction not withstanding that the amount in issue may exceed the jurisdiction of such court.
Our Company & Website
Website www.turtlewax.co.za is owned by Turtle Wax uk. and managed by KWH Agencies (Pty) Ltd. Our Company offers a comprehensive range of automotive car care products to the end-user.
Company details are: KWH Agencies (Pty) Ltd Company Registration number 2012/022237/07 Address : Unit 9 Grand Central Park, 87 New Rd, Midrand. Telephone : 011 312 4080 Email :
Turtle Wax uk. retains all copyright in all material, including logos and other graphics, which form part of the site. All data and information communicated to or from the site and/or any site information and database remain and shall be the sole property of Turtle Wax. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website or brand names or trademarks without the written permission of KWH Agencies (Pty) Ltd and the lawful trademark and/or copyright owner (if applicable).
All brand names, service marks and trademarks are the intellectual property of their respective owners and as such are protected by National and International Intellectual property laws.
Disclaimers and Exclusions of Liability
You expressly agree that use of the site or the Internet is entirely at your own risk. Whilst all reasonable steps are taken to provide accurate information, KWH Agencies (Pty) Ltd cannot verify whether it is accurate or up to date. The content on this website is provided “as is” and without warranties of any kind either expresses or implied, including without limitation with respect to the site, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities.
KWH Agencies (Pty) Ltd does not guarantee that the functions provided by the site will be uninterrupted or error free, or that the site or the server that makes it available are free from computer viruses or other contaminating computer components. KWH Agencies (Pty)Ltd is not liable for any damage or losses (including, but not limited to, corruption or destruction of data) resulting from your use of or inability to use the website.
KWH Agencies (Pty) Ltd shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with KWH Agencies (Pty) Ltd negligent (including grossly negligent) acts or omissions or those of their employees, agents or designees or other persons for whom in law they may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable).
KWH Agencies (Pty) Ltd, their directors, employers, designees, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the site (including any information contained thereon) or the Internet.
The website may also contain links to other websites which are not under the control of and are not maintained by KWH Agencies (Pty)Ltd. KWH Agencies (Pty)Ltd shall not be responsible for the content therein or any loss or damage suffered by you as a result of using the links provided on the website.
All errors and omissions are excluded including but not limited to incorrect graphic depiction of item or incorrect price indication.
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 19 Leogem Commercial Park 16/48 Richards Dr Midrand.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.